Frequently Asked Questions
Frequently Asked Questions
Have questions? We've got answers. Can't find what you're looking for? Email us at support@repairkithub.com and we'll respond within 24 hours.
Ordering & Payment
How do I find the right part for my appliance?
Use the search bar to enter your appliance model number (found on the rating label inside the door or on the back panel). Our compatibility engine matches your model to verified OEM-compatible parts. You can also browse by appliance brand or type.
What payment methods do you accept?
Amazon orders: All major credit/debit cards, Amazon Pay, Apple Pay, Google Pay, and Amazon gift cards.
Direct RKH orders (coming soon): Visa, Mastercard, American Express, Discover, and Shop Pay.
Is checkout secure?
Yes. All Amazon transactions use Amazon's PCI-DSS Level 1 compliant checkout — the highest security standard in e-commerce. Direct RKH orders use Shopify Payments with 128-bit SSL encryption.
Do you charge sales tax?
Amazon handles sales tax collection and remittance for all affiliate orders per US state requirements. For direct orders (coming soon), sales tax is calculated automatically at checkout based on your shipping address and applicable state laws.
Compatibility
What does "OEM-compatible" mean?
OEM-compatible means the part is engineered and manufactured to the exact same specifications as the original part from the appliance maker — same dimensions, same materials, same function. It fits and performs identically, often at a lower price than the brand-name version.
How do I find my appliance's model number?
Model numbers are typically found on a label or plate:
- Refrigerators: Inside the door frame (left or right side)
- Ovens/Ranges: Inside the oven door frame or in the storage drawer
- Washers/Dryers: Inside the lid or on the back panel
- Dishwashers: Inside the door panel (look along the edges)
It usually starts with letters followed by a string of numbers (e.g., WDT750SAHZ0).
What if the part doesn't fit?
Our 30-Day Fitment Guarantee has you covered. If a part doesn't fit your appliance model, contact us within 30 days of receipt for a 100% refund — no restocking fees, no hassle. See our Refund Policy for full details.
Are these genuine OEM parts or aftermarket?
We carry both. Each product listing clearly states whether a part is:
- OEM (Original Equipment Manufacturer): Made by the original appliance manufacturer
- OEM-Compatible: Aftermarket part built to OEM specifications; fits and functions identically
Both types are tested for form, fit, and function before listing.
Shipping
How long does shipping take?
Amazon Prime orders: 1–2 business days (free with Prime membership)
Amazon Standard: 3–7 business days
Direct RKH orders (coming soon): 3–7 business days standard; 2-day and overnight also available
Do you ship internationally?
No — we currently ship to US addresses only, covering all 50 states, Puerto Rico, and APO/FPO addresses (via Amazon). International shipping is planned for 2027.
Can I track my order?
Amazon orders: Your tracking number is emailed by Amazon immediately after shipment. You can also check Amazon → Your Orders anytime.
Direct orders: We send a tracking number via email and SMS within 1 hour of shipment.
What if my package is lost?
Amazon orders: Contact Amazon Customer Service — lost packages are covered under Amazon's A-to-z Guarantee.
Direct orders: Email support@repairkithub.com within 15 days of expected delivery. We file the insurance claim and send a replacement at no charge.
Returns & Refunds
What's your return policy?
30-day return window from date of receipt. Full refund for non-fitting, defective, damaged, or wrong items. No restocking fees. See our full Refund Policy.
How do I start a return?
Amazon orders: Go to Amazon → Your Orders → Return or Replace Items.
Direct orders: Email support@repairkithub.com with your order number and photos of the part.
Who pays return shipping?
RepairKitHub covers return shipping (pre-paid label) for:
- Defective or damaged parts
- Wrong item sent
- Fitment failures (part doesn't fit your model)
Customer covers return shipping for change-of-mind returns where the part is correct and undamaged.
How long does it take to get a refund?
Amazon orders: 3–5 business days after Amazon receives your return.
Direct orders: 5 business days after we receive and inspect the returned part. Refund goes to your original payment method.
Installation
Do you offer installation services?
No — we're a parts marketplace, not a service provider. However, we link to manufacturer installation manuals and curated video tutorials on every product page to help you DIY with confidence.
Where can I find installation guides?
Check the product page — each listing includes links to installation manuals and YouTube tutorials. Additional resources:
- RepairClinic.com — free repair guides + symptom diagrams
- AppliancePartsPros.com — extensive video library
- YouTube search: "[brand] [model] [part] replacement"
Do I need a professional repair person?
Most appliance repairs are DIY-friendly. Simple repairs (water filters, door gaskets, dryer belts, ice makers) take 15–30 minutes with basic tools. Complex repairs (main control boards, compressors, sealed systems) may benefit from a professional. When in doubt, watch a repair video first to gauge difficulty.
What tools will I need?
Most repairs need only basic tools:
- Phillips and flathead screwdrivers
- Nut drivers (1/4" and 5/16")
- Multimeter (for diagnosing electrical issues)
- Putty knife (for opening panel clips)
Each product page notes any specialized tools required for that specific repair.
About Us
Who is RepairKitHub?
RepairKitHub is an online marketplace for OEM-compatible appliance parts, operated by Canamax Corp (Wyoming LLC). We help US homeowners find the exact right part fast — saving money on professional repair bills and keeping good appliances out of landfills.
Are you authorized dealers?
We list parts available through Amazon's marketplace and vetted partner suppliers. Our listings include both OEM parts from authorized distributors and OEM-compatible aftermarket parts. Each listing clearly identifies the part type and source.
Where are you located?
Canamax Corp is incorporated in Wyoming, USA. We operate as an e-commerce business serving all 50 US states. Our support team operates Monday–Friday, 9 AM–5 PM ET.
How long have you been in business?
RepairKitHub launched in May 2026 under Canamax Corp. While we're a new brand, our team brings years of experience in the appliance parts industry and e-commerce operations.
Trust & Safety
Is RepairKitHub a registered business?
Yes. We are Canamax Corp, a Wyoming LLC registered with the State of Wyoming, operating repairkithub.com. We are fully compliant with all applicable US e-commerce regulations, FTC guidelines, and consumer protection laws.
Do you have a privacy policy?
Yes — see our full Privacy Policy. Summary: we collect only what's needed to process your order and improve our service. We never sell your personal data to third parties.
How do you handle my data?
We use Shopify's industry-leading secure platform for all data storage and processing. We collect your name, email, address, and order information only. We do not sell, rent, or share your data with third parties except as required to fulfill your order (shipping carriers, payment processors). See our Privacy Policy for full details.
Are reviews verified?
Product reviews displayed on our site come from Amazon's verified purchase review system, which Amazon authenticates independently. We do not fabricate, incentivize, or manipulate reviews.
Other
Do you offer wholesale pricing?
Not currently. Wholesale and contractor pricing for repair shops and property managers is on our product roadmap for Q1 2027. Email support@repairkithub.com to join the waitlist.
Can I become an affiliate?
Our affiliate / referral program is planned for Q2 2027. If you run a repair blog, YouTube channel, or home improvement site and want early access, email support@repairkithub.com — we'll add you to the priority list.