Refund Policy

Refund Policy

Effective: May 2026  |  Operated by: Canamax Corp, Wyoming, USA  |

Our Promise: 30-Day Fitment Guarantee

At RepairKitHub, we stand behind every part we list. If a part doesn't fit your appliance, we'll refund 100% — no questions asked, within 30 days of receipt.

Eligibility for Refund

You qualify for a full refund if:

  • The part doesn't fit your appliance model
  • The part arrives damaged
  • The part has manufacturing defects
  • You received the wrong item

How Our Hybrid Model Works

RepairKitHub uses two fulfillment paths:

  1. Amazon Affiliate (current default): When you click “Buy on Amazon,” your order, shipping, and refund are handled by Amazon under their A-to-z Guarantee. Amazon’s 30-day return policy applies. RepairKitHub earns a small commission at no extra cost to you.
  2. Direct Dropship (coming soon): When we expand to PartSelect dropship fulfillment, refunds will be processed by RepairKitHub directly under this policy.

Refund Process

For Amazon Orders (Current)

  • Initiate your return directly via your Amazon account → Orders → Return or Replace Items
  • Amazon handles refund within 3–5 business days of receiving the returned part
  • For appliance compatibility disputes (wrong model recommendation), contact us at support@repairkithub.com — we'll advocate on your behalf

For Direct RKH Orders (Future)

  1. Email support@repairkithub.com within 30 days of receipt
  2. Include: order number, photos of part condition, your appliance model number
  3. We respond within 24 business hours with a Return Authorization (RA) number
  4. Ship part back using the pre-paid label we provide (for defects, wrong items, or fitment failures)
  5. Refund issued within 5 business days of inspection

Refund Timeline

  • Amazon orders: 3–5 business days after Amazon receives the return
  • Direct RKH orders: 5 business days after we receive and inspect the part
  • Refunds return to your original payment method only (no cash, no store credit unless you request it)

Non-Refundable Situations

  • Parts installed beyond what’s necessary to test fitment
  • Parts damaged by improper installation or misuse
  • Parts returned more than 30 days after receipt (without prior authorization)
  • Custom orders (none currently offered)

Damaged on Arrival

If your part arrives visibly damaged:

  • Amazon orders: Contact Amazon Customer Service immediately; document with photos
  • Direct orders: Email us at support@repairkithub.com within 48 hours with photos; we ship a replacement at no charge

Wrong Item Received

We cover 100% of return shipping cost and send a replacement immediately. Contact support within 7 days of delivery.

Restocking Fees

None. RepairKitHub does not charge restocking fees on any return.

Cancellation Before Shipment

Amazon orders: Cancel directly through Amazon before shipment.
Direct orders: Email support immediately; if the order hasn’t shipped, cancellation is free and instant.

International Orders

RepairKitHub currently ships to US addresses only (all 50 states). International shipping is planned for 2027. This refund policy applies to US orders only.

Dispute Resolution

We aim to resolve every issue fairly and quickly. If an issue remains unresolved:

  • Amazon orders: Use the Amazon A-to-z Guarantee for escalation
  • Direct orders: Email support@repairkithub.com — we commit to resolution within 5 business days

Contact Us

Email: support@repairkithub.com
Response time: Within 24 hours, Monday–Friday 9 AM–5 PM ET
Business: Canamax Corp · Wyoming, USA