Parts for 6831968 — JC Penny

We found 13 parts confirmed to fit the JC Penny 6831968.

Compatibility table

Prices shown are an informational reference range only, not an offer or an Amazon price — RepairKitHub does not sell parts directly. Each part links to an Amazon search so you can compare current listings yourself.

Common failure areas on this model

The confirmed parts above group into a handful of failure areas. Here is what each points to and how to check it before you order anything.

General hardware and mounting parts

Symptom: A small mechanical or mounting part has failed, cracked, or gone missing.

Check: Compare the physical shape and mounting points to the original piece, and confirm the exact part number against your model plate before ordering.

Parts in this group on 6831968: COL3446 (Coil), 2121715 (Home Electronics Coil), X1310400102540 (Home Electronics PCB Assembly), 1N1184RA (Home Electronics Rectifier Diode), 11659026 (Home Electronics Service Manual), 724000 (Toro Terminal-Rec), WH01X10657 (Frnt Bottom), 261002105 (Pole Saw Chain), 38005 (Laundry Appliance Stacking Kit), 5007JA3006R (Refrigerator Dispenser Ice Chute Door).

Door and drum seals

Symptom: A door or drum seal that has lost its grip, letting water or conditioned air escape past it.

Check: Inspect the seal for tears, flattening, or gaps, and check it against your model's part number before ordering.

Parts in this group on 6831968: MDS61982902 (Gasket).

Heat control (thermostats, fuses, heating element)

Symptom: The appliance runs but heats or cools inconsistently, or shuts off partway through a cycle.

Check: With the appliance unplugged, check continuity across the part with a multimeter -- no continuity means it has failed.

Parts in this group on 6831968: 100263932 (AO Smith Water Heater Thermistor 100263932).

Storage, trim and cosmetic hardware

Symptom: A cracked shelf, broken door bin, worn hinge, or missing trim piece -- cosmetic and storage wear rather than a functional breakdown.

Check: Match the physical dimensions and mounting tabs of the old part before ordering; these pieces are often model-specific even between visually similar models.

Parts in this group on 6831968: WPW10141678 (Top Panel).

Before you buy

Match 6831968 exactly against the model and serial plate on the appliance itself before ordering anything — a single mismatched character can point to a different production run with different parts. Then check the part number printed or stamped on the part you are replacing against the part numbers in the table above; the printed number is the most reliable way to confirm fitment when a model has gone through multiple production runs. RepairKitHub does not sell parts directly — every part link above routes to an Amazon search for that part number so you can compare current listings and sellers yourself.

How to confirm this is your model

Check inside a door opening, on a back or side panel, or behind a removable panel or drawer for a label printed with the model and serial number. Match every character exactly, including letters and dashes at the end — appliance model numbers often have similar prefixes but different suffixes for different production runs.

Still not sure?

Use the model lookup tool to search by model or part number, or start from the symptom your appliance is showing.